Metalane

Privacy policy

Privacy Policy

Privacy Policy

Last updated:  December 22 , 2025

Metalane (“we”, “us”, or “our”) respects your privacy and is committed to protecting personal information collected through this website. This Privacy Policy explains how personal information is collected, used, disclosed, and protected when you visit the Metalane website.

1. Scope of This Policy

This Privacy Policy applies only to information collected through the Metalane website. It does not apply to websites, platforms, or services operated by third parties, including Ilumina Health Private Limited, which operates independently and maintains its own privacy policies.

2. Information We Collect

Metalane collects limited personal information, primarily for corporate and administrative purposes.

2.1 Information you provide voluntarily

  • Name

  • Email address

  • Message or enquiry content submitted via contact forms or email

2.2 Information collected automatically

  • Internet Protocol (IP) address

  • Browser type, device type, and operating system

  • Basic website usage data (e.g., pages visited, timestamps), collected through standard analytics tools if enabled

Metalane does not intentionally collect sensitive personal data or health-related information through this website.

3. Purpose of Processing

Personal information collected through this website is used solely for:

  • Responding to enquiries and communications

  • Managing corporate and partnership-related correspondence

  • Operating, maintaining, and securing the website

  • Complying with applicable legal and regulatory obligations

Metalane does not sell, rent, or commercially exploit personal information collected through this website.

4. Legal Basis for Processing

4.1 United States
For visitors from the United States, personal information is processed based on:

  • Your voluntary submission of information

  • Metalane’s legitimate business interests in responding to enquiries and maintaining website operations

  • Compliance with applicable US laws

4.2 India (DPDP Act, 2023)
For individuals located in India, personal data is processed in accordance with the Digital Personal Data Protection Act, 2023, based on:

  • Consent, where personal data is provided voluntarily through forms or email

  • Legitimate uses as permitted under the DPDP Act, including responding to requests and ensuring website security

5. Data Sharing and Disclosure

Metalane does not share personal information with third parties except:

  • With service providers engaged for website hosting, security, or analytics, acting under contractual confidentiality obligations

  • When required by applicable law, court order, or government authority

  • When users choose to access external websites via links provided on this site

Metalane does not transfer personal data to Ilumina Health Private Limited unless explicitly required and legally permitted.

6. Data Retention

Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law in the United States or India.

7. Data Security

Metalane implements reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorised access, misuse, or disclosure. However, no internet-based transmission or storage system can be guaranteed to be completely secure.

8. International Data Transfers

Metalane operates in the United States and works in alignment with its India organisation, Ilumina Health Private Limited. Information collected through this website may be processed or stored in the United States or India, in accordance with applicable US laws and the Digital Personal Data Protection Act, 2023.

9. Your Rights

9.1 United States
Metalane complies with applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where applicable.

Subject to applicable law and verification requirements, US residents may have the right to:

  • Request access to personal information collected about them

  • Request correction of inaccurate personal information

  • Request deletion of personal information

  • Request information regarding categories of personal information collected and disclosed

Metalane does not sell or share personal information for cross-context behavioral advertising as defined under the CPRA.
Requests may be submitted using the contact details provided in Section 13.

9.2 India (Digital Personal Data Protection Act, 2023)
For individuals located in India, Metalane processes personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act).

Under the DPDP Act, data principals may have the right to:

  • Obtain confirmation and access to personal data

  • Request correction or erasure of personal data

  • Withdraw consent for processing of personal data, subject to lawful limitations

  • Register grievances related to the processing of personal data

10. Grievance Officer (India – DPDP Act, 2023)

In accordance with the Digital Personal Data Protection Act, 2023, Metalane has designated a Grievance Officer to address concerns or complaints regarding the processing of personal data.

Grievance Officer
Designation: Grievance Officer – Data Protection
Organisation: Metalane
Email: grievance@metalane.ai

Grievances will be acknowledged and addressed in accordance with timelines prescribed under the DPDP Act.

11. Data Sharing and Disclosure

Metalane does not sell or share personal information as defined under the California CPRA.

Personal information may be disclosed only:

  • To service providers acting on Metalane’s behalf under written agreements

  • To comply with legal obligations under US or Indian law

  • To protect the rights, security, or integrity of Metalane and its website

12. Data Retention

Personal information is retained only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, unless retention is required or permitted by applicable US or Indian law.

13. Governing Law and Jurisdiction

This Privacy Policy and the processing of personal information are governed by the laws of the United States of America, including applicable state laws.

Nothing in this Privacy Policy limits rights available to individuals under the Digital Personal Data Protection Act, 2023 (India) where applicable.

14. Contact Information

For privacy-related enquiries, rights requests, or complaints, please contact:

General Privacy Contact
Email: privacy@metalane.ai

India Grievance Officer (DPDP Act)
Email:grievance@metalane.ai

15. Clarification

This Privacy Policy applies only to the Metalane website.
Healthcare services, patient data, and operational platforms are governed by Ilumina Health Private Limited, which maintains its own privacy policies and compliance obligations.